It is hard to imagine life without the Internet. However, Internet loss does happen. When this happens, as is the case with all losses, you go through the 5 stages of grief as popularized by Elisabeth Kübler-Ross in her book “On Death and Dying” written in 1969 in what has come to be known as the Kübler-Ross model.
The stages are denial, anger, bargaining, depression, and acceptance and are usually referred to by their acronym DABDA. So, how do these stages apply to losing Internet service and how can you avoid them?
1) Denial: At first, you will not believe you have lost your Internet service. You will “refresh” the page, call your internet providers to confirm and ask others if they have Internet.
2) Anger: Once you realize your Internet is actually down, you go through the next stage: anger. You realize you cannot complete the report you were writing or the movie you were watching and this leaves you very frustrated.
3) Bargaining: After the anger fit dies down, you try fixing the problem. Since you will not have sufficient IT knowledge, you are stuck at turning your computer and your modem on and off, hoping that it will respond. This leads nowhere if you do not have expert support, a good internet provider Ontario, and closed loop fiber backbone.
4) Depression: When you realize you are stuck without the Internet, you go into depression, hating everything about your Internet connection.
5) Acceptance: You will then accept you do not have a reliable Internet connection and if you do not do anything about it like going for unlimited internet from a reliable internet provider like Eyesurf, you will start re-arranging your life to fill the space previously used up by the Internet.
If you do not want to suffer this gruesome fate, below are a few tips on what you can do.
1) Get your Internet from credible and reliable providers like Eyesurf. A good Internet provider is one who has been around for a while. You could go through reviews and testimonials to determine credibility and reliability.
2) Your Internet provider should offer guarantees that you will not get downtime. This is only possible with built-in redundancies in their network such as closed loop fiber backbones. A ring network means even if one side is cut, traffic will still flow through the other side.
3) Cost considerations are important, but you should not let cost considerations blind you when picking between Internet providers. Low costs should actually worry you since the company could be cutting corners.
4) Other than a complete loss of Internet service, Internet users are also frustrated by poor Internet experience which is usually as a result of slow download/upload speeds and packet drops. To completely enjoy your Internet experience, you need a package that matches your data needs. At Eyesurf, we have packages with different download and upload speeds to cater for our customers’ diverse needs. We give a guarantee on a clean link that does not have packet drops. We achieve this by properly maintaining our fiber and all equipment used to deliver the service.
