How to make a complaint

Eyesurf strives to provide the highest levels of customer satisfaction. All customer concerns are taken very seriously. If you are dissatisfied with your service, or have any other complaint, follow the instructions below address your concerns

Step 1: Contact Customer Care

The Eyesurf Customer Care team have the tools and training required to resolve any issue you may have, as well as answer many questions.

You may reach Eyesurf Customer Care the following ways:

Step 2: Ask For A Supervisor

If you are dissatisfied with the response you may have received from Customer Care, you may ask for your matter to be escalated to a supervisor. Supervisors will work closely with you to understand and resolve your issue.

Step 4: Submit a Written Complaint

If you have followed Steps 1 & 2, and your issue still persists, please email [email protected]. We will investigate further into your issue and will normally provide a response within 2 business days.

Commission for Complaints for Telecommunications Services (CCTS)

CCTS is an independent agency whose mandate is to resolve complaints of individual and small business customers about their telecommunications services.

If you have a complaint about your telephone, wireless, or Internet service, you must first try to resolve it directly with your service provider. If you have done so and have been unable to reach a satisfactory resolution, CCTS may be able to help you, free of charge.

To learn more about CCTS, you may visit its website at www.ccts-cprst.ca or call toll-free at 1-888-221-1687.

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ABC WKBW
Accessibilité Média (French)
Accessible Media (English)
APTN
AtopTV Preview Channel
CBC Toronto
CBS WIVB HD
CHCH 11 Hamilton
City Toronto
CPAC (French)
CPAC (English)
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APTN
AtopTV Preview Channel
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CBS (KIRO)
CBS WIVB HD
CHCH 11 Hamilton
City Montreal
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CMT
CNN
CP24
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CTV Atlantic (Halifax, NS)
CTV Kitchener HDTV
CTV Life Channel
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DISNEY XD
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News Forum
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NBC WGRZ HD
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One Get Fit
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Rewind
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The Weather Network
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UNIS TV
Vision TV Canada HDTV
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YES TV Calgary
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ABC WKBW
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APTN
AtopTV Preview Channel
BBC World News North America
Cartoon Network (Canada)
CBC Toronto
CBC Vancouver
CBS (KIRO)
CBS WIVB HD
CHCH 11 Hamilton
City Montreal
City Toronto
City Vancouver
CMT
CNN
CP24
CPAC (French)
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DISNEY XD
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Forum News
Global BC HDTV
Global Halifax
Global Ontario (CIII) HDTV
ICI RDI HD
Knowledge Network
MovieTime
MuchMusic HDTV
NBC (KING)
NBC WGRZ HD
News Forum
Nickelodeon Canada
Omni 1 Television
OMNI British Columbia
Omni Vancouver (CHNM)
One Get Fit
PBS KCTS
PBS WNED
Rewind
Silver Screen
SportsNet 360
TFO (TV Ontario)
The Weather Network
Treehouse TV
TV5 Québec Canada
TVA
TVOntario HDTV
UNIS TV
Vision TV Canada HDTV
WUTV Fox Buffalo
YES TV
ABC Seattle (KOMO)
ABC WKBW
Accessibilité Média (French)
Accessible Media (English)
APTN
AtopTV Preview Channel
BBC World News North America
Cartoon Network (Canada)
CBC Toronto
CBC Vancouver
CBS (KIRO)
CBS WIVB HD
CHCH 11 Hamilton
City Montreal
City Toronto
City Vancouver
CMT
CNN
CP24
CPAC (French)
CPAC (English)
CTV Kitchener HDTV
CTV Life Channel
CTV News SD
CTV Toronto HDTV
CTV Two Alberta
CTV Two Atlantic
CTV Two Barrie/ Toronto/ CKVR
CTV Two Ottawa/ CHRO HDTV
CTV Two Victoria
CTV Vancouver, BC
DISNEY XD
ESPN Classic Canada
Forum News
Global BC HDTV
Global Halifax
Global Ontario (CIII) HDTV
ICI RDI HD
Knowledge Network
MovieTime
MuchMusic HDTV
NBC (KING)
NBC WGRZ HD
News Forum
Nickelodeon Canada
NTV St. John’s
Omni 1 Television
OMNI British Columbia
Omni Vancouver (CHNM)
One Get Fit
PBS KCTS
PBS WNED
Rewind
Rogers SportsNet 360
Silver Screen
Sportsnet 360
TFO (TV Ontario)
The Sports Network 1
The Sports Network 2
The Sports Network 3
The Sports Network 4
The Sports Network 5
The Weather Network
Treehouse TV
TV5 Québec Canada
TVA
TVOntario HDTV
UNIS TV
Vision TV Canada HDTV
WUTV Fox Buffalo
YES TV
ABC Seattle (KOMO)
Accessibilité Média (French)
Accessible Media (English)
APTN
AtopTV Preview Channel
CBC Vancouver
CBS (KIRO)
City Vancouver
CPAC (English)
CPAC French
CTV Two Alberta
CTV Two Victoria
CTV Vancouver, BC
Global BC HDTV
ICI RDI HD
ICI Tele HDTV
KCTS PBS
Knowledge Network
NBC (KING)
Omni 1
Omni 2 Television
OMNI British Columbia
Omni Vancouver (CHNM)
TFO
The Weather Network
TV5 Québec Canada
TVA
UNIS TV
YES TV Calgary
ABC Seattle (KOMO)
ABC WKBW
Accessibilité Média (French)
Accessible Media (English)
APTN
AtopTV Preview Channel
BBC World News North America
Cartoon Network (Canada)
CBC Toronto
CBC Vancouver
CBS (KIRO)
CBS WIVB HD
CHCH 11 Hamilton
City Toronto
City Vancouver
CMT
CNN
CP24
CPAC (English)
CPAC French
CTV Drama Channel
CTV Life Channel
CTV Toronto HDTV
CTV Two Alberta
CTV Two Barrie/ Toronto/ CKVR
CTV Two Kitchener
CTV Two Ottawa
CTV Two Victoria
CTV Vancouver, BC
DISNEY XD
ESPN Classic Canada
Forum News
Global BC HDTV
Global Ontario (CIII) HDTV
ICI RDI HD
ICI Tele HDTV
KCTS PBS
Knowledge Network
Movie Time
MuchMusic HDTV
NBC (KING)
NBC WGRZ HD
Nickelodeon Canada
Omni 1
Omni 2 Television
OMNI British Columbia
Omni Vancouver (CHNM)
One Get Fit
PBS (WNED)
Rewind
Silver Screen
SportsNet 360
TFO
The Weather Network
Treehouse TV
TV Ontario
TV5 Québec Canada
TVA
UNIS TV
Vision TV Canada HDTV
WUTV HDTV Buffalo
YES TV Calgary
ABC Seattle (KOMO)
ABC WKBW
Accessibilité Média (French)
Accessible Media (English)
APTN
AtopTV Preview Channel
BBC World News North America
Cartoon Network (Canada)
CBC Toronto
CBC Vancouver
CBS (KIRO)
CBS WIVB HD
CHCH 11 Hamilton
City Toronto
City Vancouver
CMT
CNN
CP24
CPAC (English)
CPAC French
CTV Drama Channel
CTV Life Channel
CTV Toronto HDTV
CTV Two Alberta
CTV Two Barrie/ Toronto/ CKVR
CTV Two Kitchener
CTV Two Ottawa
CTV Two Victoria
CTV Vancouver, BC
DISNEY XD
ESPN Classic Canada
Forum News
Global BC HDTV
Global Ontario (CIII) HDTV
ICI RDI HD
ICI Tele HDTV
KCTS PBS
Knowledge Network
Movie Time
MuchMusic HDTV
NBC (KING)
NBC WGRZ HD
Nickelodeon Canada
Omni 1
Omni 2 Television
OMNI British Columbia
Omni Vancouver (CHNM)
One Get Fit
PBS (WNED)
Rewind
Silver Screen
SportsNet 360
TFO
The Sports Network 1
The Sports Network 2
The Sports Network 3
The Sports Network 4
The Sports Network 5
The Weather Network
Treehouse TV
TV Ontario
TV5 Québec Canada
TVA
UNIS TV
Vision TV Canada HDTV
WUTV HDTV Buffalo
YES TV Calgary
ABC WKBW HD
Accessibilité Média French
Accessible Media
APTN
AtopTV Preview Channel
CBC Halifax
CBC Toronto
CBS WIVB HD
CHCH 11 Hamilton
City Toronto
CPAC
CPAC French
CTV Atlantic (Halifax, NS)
CTV Kitchener HDTV
CTV Toronto HDTV
CTV Two Atlantic
CTV Two Ottawa
Global Halifax
Global Maritimes HDTV
ICI RDI HD
ICI Tele HDTV
Knowledge Network
NBC WGRZ HD
NTV St. John’s
Omni Regional
Omni 1 Television
PBS (WNED)
TFO (TV Ontario)
The Weather Network
TV5 Québec Canada
TVA
UNIS TV
WUTV HDTV

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