EyeSurf.net
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Frequently Asked Questions
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What's the catch?

There is no catch! Most providers charge large premiums to make greater profit. We charge a more reasonable price so that everyone can afford high speed internet and phone service.

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Why haven't I heard of you?

We are a new company based in Waterloo, Ontario. Our mandate is simple: To provide ultra high speed internet and home phone service at a very afforable cost.

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Can I cancel at any time?

Yes, there are no contracts so you can cancel at any time without paying a penalty fee.

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What phone features are included?

We support the following features:

Call Display
Call Answer
Voice Mail
Call Waiting
Visual Call Waiting
Call Forwarding
Three-way Calling
Call Blocking
Ident-a-call (Add up to two extra phone numbers, each with a distinctive ring)

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Will my internet speed slow down when more people are online?

No. Unlike cable internet, you do not "share" DSL with your neighbours. You can always expect a consistent speed throughout your internet surfing experience.

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What methods of payment do you accept?

We only accept credit cards of the following type: Visa, Mastercard, American Express, Discover, Diners and JCB. You may also use a prepaid credit card

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What are the modem fees?

A basic one-port modem can be rented for $3/month or purchased for $74.99. A wireless modem can be rented for $5/month or purchased for $124.99. Note that rented modems must be returned within 10 days of completion of service or you will be charged the purchase price of the modem

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Can I use my own modem?

You can use your own modem so long as it supports ADSL2+

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What are the activation fees?

An activation fee of $29.99 applies to all DSL installations, and $19.99 for home phone only installations

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What are the outgoing and incoming mail servers?

Outgoing: smtp.eyesurf.net
Incoming: mail.eyesurf.net

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How do I set up my E-mail?

Click here to visit our E-mail set up page.

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